Policies, Terms, & Conditions
By booking a service with me, you agree to be bound by the following...
What data do I keep and why do I need it?
Name and age – this is basic information that helps me get to know you.
Address, email address, phone number – I use this as a way of contacting you regarding your sessions. I will mainly use the method you first contacted me on but if I cannot reach you, I will try a different method.
Next of kin/emergency contact/medical professional’s details – If I was worried that you were at risk then I may need to contact your next of kin, emergency contact, or medical professional, if I can. I will let you know when/if I am going to do this.
Session notes – I keep brief notes of our session(s), these notes are made with pen and paper. Session notes are stored in a locked filing cabinet and do not have
Will I share your data and if I do, who will I share it with and for what purpose?
It is very unlikely that I will share your data. I will not sell it or use it for unethical reasons. I may have to share it if my notes are subpoenaed by court, if you or anyone you tell me about is at harm or risk of harm I may have to pass this information on. I may also discuss your case during supervision but I only use your first name.
How will I store your data?
All session notes and forms are stored in hard copy form, in a locked filing cabinet. Client forms and contracts are stored online through Dubsado (CSM), a platform that is password protected. Clients can access all forms, contracts, invoices, and appointment information via this platform, and can set their own username and password.
How long will I store your data for and how will I dispose of it?
I will keep your details and session notes for the time required by my insurer (currently 5 Years).
After this time I will destroy any documents or data with your personal information.
CLIENT TERMS AND CONDITIONS
Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.
FREE INITIAL CONSULTATION
You may be offered a free 20 minute online initial consultation. No therapy will be provided during the consultation.
The purpose of this initial consultation is to determine if my services would be appropriate for your presenting issue. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.
BOOKING & PAYMENT
In-person sessions: A non-refundable deposit of $50 is payable at the time of booking your first in-person session. The balance of the fee is due at least 48 hours prior to the first session. No refunds will be issued for cancellations within 48 hours of the session appointment.
Online sessions: No deposit is required for online sessions, however payment for online sessions must be made at least 24 hours before the scheduled session start time. Where payment is not received 24 hours before your session, the session will be canceled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.
CANCELLATION, RESCHEDULING & REFUNDS
Cancellation & Rescheduling
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or 24 hours for an online session.
No refunds will be issued for cancellations within 48 hours of in-person sessions or 24 hours of online sessions. Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
Payment may be made online via credit/debit card or PAYPAL™. Payment for in-person sessions can also be made via credit/debit card at the end of your session. Cash and cheques will not be accepted without prior agreement.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
1. Where you give permission for confidentiality to be broken
2. Where I am compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others exists
• In cases of fraud or crime
• When minors (under 18 years old) are involved
4. Where a referring healthcare professional requires a report. A copy of the report will be available on request.
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of the State of Arizona, and the United States of America. You agree to submit to the exclusive jurisdiction of the Arizona courts to settle any dispute which may arise out of or in connection with these terms and conditions.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started therapy with me after a long period of absence.